1. Policy Statement
This policy covers how instructors, students and parents communicate electronically about club
matters - our website, email, text messages, and social media/group chats - so that communication
stays appropriate, safe and professional. It should be read alongside our
Photography & Social Media Policy,
which covers photos and video specifically.
2. Instructor Contact with Junior Members
- Instructors will only contact a junior member's parent or guardian directly about club matters - not the child themselves - except through the club's own website (e.g. their login)
- Instructors will not add junior members as personal contacts or friends on their own personal social media accounts
- Any communication about a junior member's training, behaviour or welfare will go to their parent/guardian, copied to the Safeguarding Lead where it concerns a safeguarding matter
- Group chats for junior members' parents (e.g. WhatsApp) are for logistics and updates - not a substitute for reporting a concern, which should go to safeguarding@cobrajujitsu.com
3. Instructor Contact with Adult Members
Instructors will keep communication with adult students professional and club-related. Personal
relationships between instructors and students should not affect fairness in teaching, grading, or
club decisions - see our Code of Conduct.
4. Our Website
Our member website is used for class updates, syllabus videos, attendance, and grading records. Login
details are personal and shouldn't be shared. If you suspect your account has been accessed by someone
else, please let us know so we can reset your password.
5. Club Social Media and Group Chats
- Our official Facebook group is for club news, events, and celebrating gradings
- Any parent or member group chat is set up and used at members' own discretion - the club isn't responsible for what's posted there, but expects the same standards of respect as set out in our Code of Conduct
- Please don't use club-related group chats to raise a safeguarding or welfare concern about a specific person - contact us directly instead
- Bullying, harassment or inappropriate content in any club-related online space will be treated the same as if it happened in person - see our Anti-Bullying Policy